Live Chat Global - The only full-service provider dedicated to managing onsite and offsite conversations.
Simply put, Live Chat Global is a global leader, leading the charge in the CX space — all while helping companies to successfully scale headcount, processes, and technical infrastructure with a BPO 2.0 approach. We ensure that both your brand and your people are prioritized above all else, creating genuine extensions of your in-house team through our ridiculously passionate frontline teammates
By nurturing talented individuals, training them to the highest standards and providing them with the best technology, we deliver real results for your business.
Our difference is our spirit and wherever you’re going, we’ll get you there :)
We.
We think great customer service
and customer experience
is a force for Good.
You.
You’re seeking a transformational
CS & CX partner.
Us.
Together, let’s protect &
accelerate your brand.
Worldwide
CS & CX
Outsourcing.
At Live Chat Global, our connected agents work hand-in-hand to deliver the pinnacle in disruptive, predictive, and outcome-oriented customer services and customer experiences, providing the ultimate in cost reduction, brand protection, and increasing revenues.
Expert Outsourcer. In-House Feel.
The most elite contact center agents in the industry, at your service.
Our award-winning agents support new and established brands as they scale and grow, seamlessly convert service to sales and dynamically accelerate lifetime customer value.
Features and Services
Lead generation
How about getting 40% more leads from the same marketing campaign which is generating less? Forget about legacy conversion optimization techniques and follow new trends to engage with your potential customers. We capture leads and send them directly in to your CRM making it easy for your sales team to follow up.
CRM Integration
Our solution can be fully integrated with any CRM that you incorporate. We connect your customers with your CRM and keep your customers' data synced at all times. All sales/leads are integrated with your CRM directly with a note for your sales team.
Customer service
Following our benchmarks of first contact resolution, we are solving millions of issues and supporting customers at scales. Our support team not only converts your web potential in to opportunities but, also provides best experience to your customers. Are you ready to create a difference in your very own industry?
benchmarks
Wonder why businesses across the globe trust as their outsource partner? We love to work and then measure how good we are on it. Our service benchmarks tend to be yours that why they are of our core focus. Resolution Scores, Response Times, NPS, CRR and CDP are a few examples.
technical support
8 out of 10 cases are resolved through live chat sessions and you won’t have to follow up later on. From basic technical troubleshooting to in app installation support, our team adds value at every step by helping your users to understand your product and complete installation process. We can handle up to tier 3 technical support.
reporting
Not everything that can be counted counts, and not everything that counts can be counted. Our detailed reporting entails Business KPIs, Agent Performance Reporting, Process Performance Metrics, Actionable Reports and Goals Oriented Reports.
Managed Live Chat
Our managed chat services are for people who want the best live chat has to offer. We concentrate on the elements crucial to making live chat a success for your business: people, processes, technology.
Live Chat is the leading digital content method
Customer Satisfaction
Our managed email helpdesk support lets your customers think how much we care about them by answering their emails within 15 minutes.
Managed Email Support
Emails never faded rather have been the best way to connect with customers. Your marketing story begins with advertising your product/service and ends on increasing customer base. Email support is a vital part of this process and we are the artists of creating meaningful interactions.
Managed Phone Support
What else can be the happiness other than a friendly voice on the other side of the phone. Day or night, rain or shine, our phone support team works 24/7/365 for diversified industries to deliver unparalleled support through phone. We truly love your customers as much as you do.
“We are committed to serve, determined to solve and driven to improve.”
Technology & Innovation
Although, the telephone above doesn’t fully goes with the caption itself but, it reminds you of the humble beginnings of this powerful communication channel. We as Live Chat Global are enriched with latest call routing technology, IVR, CRM integrated processes, and remote tools to access your customer systems and troubleshoot their issues.
