Win your customers by answering their every single question within 15 minutes.
Every single email is an opportunity to acquire more customers, retain existing customers and create referrals. We resolve your tickets, send follow up emails and respond to your customers coming from different marketing efforts in real time making it your competitive edge.
Why not answering your 50% of customers quickly who prefer email as a medium to connect with your support department? Our managed email helpdesk connects, engages and delights your customers by answering their emails within 15 minutes.
With our FCR (First Contact Resolution) score at 76% on average, CSAT (Customer Satisfaction) at 80%, NPS (Net Promoter Score) at 66%, Resolution Rate at 95% we’re solving customer issues through email on scales. Besides being fast, our service answers are always on point. We know the fact that without proactively troubleshooting, resolution answers can go useless and scores of satisfaction, first contact resolution and other important metrics can go down.