Unleash Your Tech Potential
Expert technical support to keep your business running smoothly - let us handle the tech, so you can focus on your business.
At Live Chat Global, we understand that every industry has unique technical support needs. That's why we offer tiered support services designed to meet the specific needs of different sectors.
Our tiered support services include:
Tier 1 support
This is our basic support level, suitable for businesses that require basic technical assistance. Tier 1 support includes answering basic questions, troubleshooting simple issues, and providing general technical guidance.
This is our intermediate support level, suitable for businesses with more complex technical requirements. Tier 2 support includes in-depth troubleshooting, escalation of more complex issues to higher support levels, and providing detailed technical guidance.
Tier 2 support
Tier 3 support
This is our advanced support level, suitable for businesses with mission-critical technical systems that require 24/7 support. Tier 3 support includes in-depth technical troubleshooting, root cause analysis, and proactive monitoring and maintenance.
We provide tailored support services for a range of industries, including:
Healthcare
Our support services for the healthcare industry are designed to ensure the smooth operation of critical systems such as electronic health records (EHR), clinical information systems (CIS), and other healthcare-related applications.
Finance
Our support services for the finance industry are designed to meet the stringent security and compliance requirements of the financial sector. We offer round-the-clock support for critical financial systems such as payment gateways, trading platforms, and customer account management systems.
E-commerce
Our support services for the e-commerce industry are designed to ensure that your online store remains up and running at all times. We offer support for e-commerce platforms, payment gateways, and other systems that are critical to the success of your online business.
IT Services
Our support services for IT service providers are designed to help you meet the complex technical needs of your clients. We provide support for a wide range of IT systems, including network infrastructure, cloud platforms, and software applications.
SaaS
At Live Chat Global, we understand the unique challenges faced by companies in the SaaS industry. With a focus on delivering software-as-a-service solutions, companies often rely on complex systems and processes to keep their applications running smoothly. That's why we provide top-notch technical support services that are specifically designed to help SaaS companies thrive.
Telecom & Internet
As the Telecom and Internet industry continues to rapidly evolve, companies in this sector face unique challenges related to maintaining complex networks and providing seamless connectivity to their customers. At Live Chat Global, we understand these challenges and offer expert technical support services that help Telecom and Internet companies deliver the best possible user experience.