Welcome to Live Chat Global, LLC. These Terms and Conditions govern your access to and use of our website, services, and any associated features. By using our services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.
Definitions
- “We,” “Us,” or “Our” refers to Live Chat Global, LLC.
- “You” or “Your” refers to the individual or entity accessing or using our services.
- “Services” refers to live chat, customer support, sales development, and other business process outsourcing solutions provided by Live Chat Global, LLC.
- “Website” refers to https://www.livechatgbl.com.
Scope of Services
- Service Delivery: We deliver customer experience (CX), sales, and operational support services as agreed upon in service contracts or proposals.
- Customization: Service scope, pricing, and timelines are subject to prior written agreement.
- Limitations: Live Chat Global, LLC is not liable for delays or failures caused by factors beyond our control, including technical issues, third-party failures, or force majeure events.
Use of Services
Eligibility: You must be at least 18 years old and authorized to enter into a binding agreement.
Prohibited Use: You agree not to:
- Use our services for unlawful or fraudulent activities.
- Reverse-engineer or exploit any proprietary systems used to provide services.
- Introduce malware, viruses, or harmful elements into our systems.
Compliance: You must adhere to applicable local, national, and international laws when using our services.
Payment Terms
- Invoices and Payments: Payments are due as outlined in the agreed service contract. Late payments may incur interest charges or service suspensions.
- Refunds: Unless stated otherwise in a service agreement, all fees are non-refundable.
- Taxes: You are responsible for any taxes, duties, or levies applicable to payments made for our services.
Intellectual Property
- Ownership: All content, tools, systems, and methodologies provided by Live Chat Global, LLC are our intellectual property and may not be copied, distributed, or used without prior written consent.
- License: By using our services, you are granted a limited, non-exclusive, non-transferable license to use our systems solely for the agreed-upon services.
Confidentiality
- Definition: "Confidential Information" includes business data, operational details, and client/customer information shared during service delivery.
- Obligation: Both parties agree to safeguard confidential information and not disclose it to unauthorized third parties.
- Exclusions: Information already public or independently developed is not considered confidential.
Limitation of Liability
- Disclaimer: Services are provided “as is” without any warranties, express or implied.
- Liability: Live Chat Global, LLC is not liable for indirect, incidental, or consequential damages arising from service use. Our total liability is limited to the fees paid for the relevant services in the past six months.
Termination
- By You: You may terminate service agreements with prior written notice, as specified in the contract.
- By Us: We reserve the right to terminate or suspend services if these Terms and Conditions are breached.
- Effect of Termination: Upon termination, access to our systems and services will cease, and outstanding fees will remain due.
Privacy Policy
Our Privacy Policy forms part of these Terms and Conditions and can be viewed here. By using our services, you consent to our data practices as outlined in the Privacy Policy.
Changes to Terms and Conditions
Live Chat Global, LLC reserves the right to modify these Terms and Conditions at any time. Material changes will be communicated via our website or email. Continued use of our services signifies acceptance of the revised terms.
Governing Law and Dispute Resolution
- Governing Law: These Terms and Conditions are governed by the laws of the State of New Jersey, USA.
- Disputes: Any disputes arising from these Terms and Conditions will first be attempted to be resolved through mediation. If unresolved, disputes will be settled in the courts of New Jersey.
Contact Information
For questions or concerns regarding these Terms and Conditions, contact us at: