Privacy Policy
Last updated: January, 2023
Data Privacy is Important to Us
Please be assured that your privacy is of utmost importance to us. We comply with all applicable data privacy laws including the General Data Protection Regulation, the UK Data Protection Act 2018 and the Swiss Federal Act on Data Protection regarding personal data collected and processed concerning residents of the European Union and European Economic Area, the United Kingdom and Switzerland.
The specific practices outlined in this privacy statement apply to privacy practices and procedures maintained by or on behalf of Live Chat Global, LLC. and its affiliates (the Company). Some of our web pages contain links to web sites outside the Company. Please be aware that when you follow a link to another site, you are then subject to the privacy policies of the new site.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Live Chat Global, LLC.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Account means a unique account created for You to access our Service or parts of our Service.
Website refers to Live Chat Global, accessible from https://www.livechatgbl.com
Service refers to the Website.
Country refers to: United States.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Personal Data is any information that relates to an identified or identifiable individual.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Privacy and Cookie Policy
Your privacy is important to us at Live Chat Global, LLC (“us” or “we”) and we are committed to protecting and respecting your privacy.
It is important that you read this privacy policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements the other policies and notices and is not intended to override them.
Cookies are small files that web servers place on a user’s hard drive. The Company does not use “persistent cookies” or any other persistent tracking methods to collect personal information about visitors to its websites. Cookies serve several functions:
They allow the website to identify you as a previous visitor each time you access a site;
They track what information you view at a site (important to commercial sites trying to determine your buying preferences);
In more advanced cases, they track your movements through many websites but not the whole Web;
Businesses use them for customer convenience to allow them to produce a list of items to buy and pay for them all at one time and to garner information about what individuals are buying at their sites;
Advertisers use them to determine the effectiveness of their marketing and offer insights into consumer preferences and tastes by collecting data from many websites.
They are used to help a website tailor screens for each customer’s preference.
To protect your privacy, be sure to close your browser completely after you have finished conducting business with a website that does use cookies. If you are concerned about the potential use of the information gathered from your computer or mobile device by cookies, you can set your browser to prompt you before it accepts a cookie. Most Internet browsers have settings that let you identify and/or reject cookies. Before collecting personally identifiable information, we will prominently disclose why we are requesting the information; how it will be used; how long it may be retained; under what conditions, and with whom, it may be shared.
For the purpose of the Data Protection Act 1998 (the “Act”) and, when it comes into force, the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) and all successor legislation to the Data Protection Act 1998 and the GDPR (the “Data Protection Legislation”), the data controller is Live Chat Global, LLC of Live Chat Global, Hoboken, New Jersey.
Information we collect from you
The Company collects business contact and financial information from our business customers and vendors. We collect personal contact information, purchase information, and customer experience information from individuals who purchase products and services from our business customers.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (known as “anonymous data”).
We may collect, use, store and transfer the following data about you:
Information you give us. This is information about you that you give us by filling in forms on our site www.livechatgbl.com (“our site”) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you subscribe to or use our services, including the live chat service on our website; book a demo on our site; subscribe to our newsletter; when you provide us with feedback and when you report a problem with our site. The information you give us may include your name, e-mail address, content of any live chat, other details required for the formation or performance of any contract with you, and information about your activities.
Information we collect about you. With regard to each of your visits to our site, we will automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet; and
information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number;
Information we receive from other sources. We may receive personal data about you from various third parties including, for example, business partners, advertising networks, analytics providers and search information providers.
We may also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Uses made of your information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal information:
where we need to perform the contract we are about to enter into or have entered into with you;
to comply with any legal obligations to which we are subject;
where it is necessary for our or a third party’s legitimate interests, including for the purposes of preventing fraud, except where such interests are overridden by your interests or fundamental rights and freedoms; or
where you have provided valid consent.
Data Subject Rights of EU, EEA, Swiss and UK Residents
EU, EEA, Swiss and UK residents have the following rights regarding their personal data:
Right of Access: You have the right to obtain confirmation from the Company as to whether or not personal data concerning you is being processed and how, what when, why and for how long your personal data is processed and to whom it is disclosed.
Right to Rectification: You have the right to request the Company to correct inaccurate personal data and to complete incomplete personal data.
Right to Erasure (Right to be Forgotten): You have the right to request the Company to erase personal data concerning you where your personal data is no longer needed for the purposes for which it was collected or processed or has otherwise been improperly processed.
Right to Object: You have the right to object to the processing of your personal data if the processing is based upon the Company’s legitimate interest or for the performance of a task carried out in the public interest, including any profiling based on such processing, or if the processing is for direct marketing.
Right to Restrict Processing: You have the right to request the Company to restrict the processing of your personal data while your data subject rights requests are being investigated and answered.
Right to Portability: You have the right to receive personal data that you have provided to the Company and transmit such personal data to another entity where the processing of such personal data is based on consent and is processed by automated means. Additionally, you have the right to require the Company to transmit such personal data directly to another entity, where technically feasible.
Right not to be Subject to Automated Decision-Making, Including Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or significantly affects you.
To make a subject access request, you should send the request to Max M, Partner,max.m@livechatgbl.com. In some cases, the Company may need to ask for proof of identification before the request can be processed. The Company will inform you if it needs to verify your identity and the documents it requires. The Company normally will respond to a request within a period of one month from the date it is received. In some cases, such as where the Company processes large amounts of an individual's personal data, it may respond within three months of the date the request is received. The Company will write to you within one month of receiving the original request to tell you if this is the case.
Data Security
The Company takes the security of personal data seriously. The Company has internal policies and technical measures in place to protect personal data against loss, accidental destruction, misuse or disclosure. Such internal policies and technical measures include:
The use of pseudonymization and encryption of personal data where appropriate;
Procedures and controls to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services;
Procedures and controls to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident;
Procedures for regularly testing, assessing and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing; and
Procedures to ensure that data is not accessed, except by employees in the proper performance of their duties.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. However, the transmission of information via the internet is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
For site security purposes and to ensure that this service remains available to all users, this computer system employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage to the information on our websites. Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986.
The Company retains personal information only for the period of time necessary to meet the purposes for which it was collected, to fulfil the legitimate business interests of the Company, and to comply with any data retention laws or legal requirements. For example,
When the Company engages third parties to process personal data on its behalf, such third parties are required by contract to process the personal data based on the Company’s written instructions, are under a duty of confidentiality, and are required to implement appropriate technical and organizational measures to ensure the security of the personal data.
When the Company shares personal information of EU, UK or Swiss residents with affiliated companies, vendors, and business customers located outside of the EU, UK or Switzerland, such as the U.S., the Company uses appropriate safeguards such as standard contract clauses to protect the personal information.
Privacy Rights of California Residents
Pursuant to Californian Civil Code Section 1798.83, California residents have the right to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to our Director of Security and Compliance by e-mail at security@livechatgbl.com
Training
All employees who handle personal data transferred from the EU, UK or Switzerland to the U.S. or to our business facility in Lahore, Pakistan, will receive training regarding the data privacy principles and procedures under Privacy Shield Principles and this Policy.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we handle personal information, we will provide notice of the changes on the website home page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
By email: security@livechatgbl.com
By visiting this page on our website: https://www.livechatgbl.com/contact-us