Live Chat Global Training Deck
Learn how we develop a successful customer centric omni channel plan with our training deck.
Customer service is a competitive advantage in a world where 89% of businesses compete through the level of customer experience they are able to deliver. We don’t just integrate a live chat on your website and provide operators but make the most use of it with the craft of strategical implementation. Learn how we empower our operators to answer complex questions and impress your customers in the first interaction, ultimately making an everlasting impression in this competitive time.
Live Chat Global Training
If you’re hoping for consistent results and satisfaction, then simply having a live chat on your website is not enough. No one goes into battle without a strategy and our agents are no different.
Product knowledge training
Product knowledge is an umbrella term. It doesn't just focus on your product/service itself - although it's a significant aspect, - in reality there are a lot more strings to its bow, which we are experts at handling.
training workshops
We believe in developing and inspiring a motivated, inclusive and excited workforce. We understand how imperative it is that high-tech brands foster highly trained people at the core of their consumer strategy
in-house testing
We know practice makes perfect. That’s why our agents do mock live chats before they take up the reins on your brand’s website. Learn more about our robust in-house testing methodologies.
Client Testing
Following our rigorous and comprehensive in-house training’s, our clients are more than welcome to carry out mock test chats and mock phone calls with the agents to confirm if they’re ready to go live.