Everything you need to know before leveling up your customer service, customer experience and digital journey, with Live Chat Global.
Live Chat Global security features and practices.
Live Chat Global provides enterprise-grade services, with security features that perform at the top of the industry.
We have policies and practices that address a whole range of security concerns, building off of a solid foundation that helps our clients exceed their customers’ expectations.
As a live chat service provider for companies and organizations around the globe, Live Chat Global sets the highest possible standards for how sensitive data is handled. We hope this document serves to inform you about our processes and protocols, as well as about our unwavering commitment to security.
Live Chat best practices for E-commerce Industry
Customers are increasingly looking for qualitative factors such as customer experience and service to differentiate between brands. We make sure you’re always a step ahead of your competitors.
If customer experience is the key to success, then the question is how companies can improve their customer experience in a cost-efficient way. This whitepaper shows that live chat is a very cost-efficient way for companies to substantially improve their customer experience.
Learn more about how our personalized approach and tailored service is winning e-commerce customers.
Pro-active VS. Reactive Approach
One major policy decision is whether to use proactive or reactive chat, or of course, a combination of both. This white paper helps you decide which is best for you, proactive or reactive.
We customize the entire implementation process by analyzing your customers behavior and business structure. Live Chat implementation strategy is a crucial part and deciding on setting up pro-active and reactive live chat throughout the website pages is one of the crucial most part.